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Control What You Can Control with Rob Markey

In this episode, Kris Sykes and Brian Goldsack talk to Rob Markey, co-creator of the Net Promoter Score, a tool widely used in interpreting customer loyalty.

Rob has spent his professional career studying customer experience and loyalty and has deep insight into how customer feedback can directly improve a company’s products, services, and value.

Rob’s ideas put the customers back into the center of doing business: a concept that isn’t new, but was sidelined when businesses grew from the hands of artisans to corporations during the industrial revolution.

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